Orkin Reviews

I am writing this review to warn others about this company. If I could give *** and this particular branch zero stars I would.

I recently arranged a pest inspection at my home with the Eaglerock branch as I observed multiple exit holes on my ceiling. The representative, ***, performed the inspection. He agreed that the holes were not from termites, but likely from some other type of wood-destroying organism and that opening up the ceiling drywall is recommended to confirm the type of infestation. After three weeks, I repeatedly followed-up with him and his office requesting the inspection report.

Today, I was told that no report would be generated or prepared because it was not a "full inspection." I was flabbergasted! I asked the representative what would be required for a full inspection and she just kept saying they will not provide a report. I asked her if, at the very least, the inspector could write a limited report describing what he observed during the inspection (e.g. multiple exit holes, but no termite activity) similar to what other pest companies who subsequently inspected my condominium unit submitted (both limited and full reports).

She dismissively replied, "Well, you can just submit those reports to your HOA." I informed her that I believe her company was unprofessional, unethical, and lacked any customer service whatsoever. I also explained to her how much time I spent to make my home accessible to their inspector and to follow-up with them repeatedly, only to be told there would not be any report generated whatsoever.

I completely understand the one-star reviews for this branch. They obviously do not care about serving or protecting their customers despite their state customer satisfaction guarantee.

I hired *** for a flea infestation. The technician came twice, barely inspected, only walking through looking.

Then he sprayed and left. The situation never improved. The service manager came to inspect, with predetermined answer to everything I said. He didn't have a magnifying glass and didn't even use his phone to zoom in on the fleas I had on my duvet cover.

He did an insufficient investigation and refuses to reinvestigate. I had to drag my mattress to the basement floor last night because the fleas jump on me in every room and I can't sleep. The house is infested and *** barely did ONE of their Points of Service https://www.orkin.com/about. There is an obvious corporate culture there.

It's all about profits. I paid them $500, they sprayed $20 worth of pesticide. When the tech came the first time, we sat and did the contract. He told me he didn't see any.

He wrote his service report that he did. When the service manager came, he told me he couldn't spray if they don't see any. Then I realized why the tech did that. He is trained to get the credit card payment.

The service manager is trained to get out of the deal with as little cost as possible, regardless if the job is done. I am EXTREMELY DISSATISFIED. *** has a 30 day money back guarantee.

I AM INVOKING IT!!! https://www.orkin.com/about/the-orkin-guarantee

To whom it may concern, February, 4 2026 Dear Corporate I am writing in some hope with some help in this matter I have had *** Pest control at my address for quite some time now and a Mister *** has been my spray tech and dont get me wrong he has been great but when I had to claim Bankruptcy your local office started sending me a bill in the mail in which I gracefully paid by check and yes I do have cancelled checks for these dates a *** in the local office says Im its not paid and I called to talk to the Branch Manager and spoke to a *** and she told me he was not available with no call back he showed up at my house to do service and said he completed an outside service at my residence I WAS NOT HOME AND MY PRIVACY FENCE WAS LOCKED SO HE HAD NO ACCESS TO BACK YARD!! And he folded Octobers bill in my door very disrespectful I am a disabled gentleman and dont need the hassle when I went from Bankruptcy to check I paid the bills I was sent and now I am still being hassled by your local branch can you please turn OFF MY SERVICE AND CLEAR OUT MY ACCOUNT I HAVE PAID FOR ALL OF MY SERVICES thank you so much for your time. Sincerely, *** Acct# 3271****

Orkin comes out every 3 months for a perimeter, window and eve treatment around our home. They also inspect/replace bait in stations around the house.

I received a text that the Orkin tech was on his way. He arrived at 3:18 pm. He came to the door. I told him to do the normal spray application.

I looked out 2 different times, and he was on his phone standing in my front yard. The third time I looked out he was driving off. He was at our home for 18 minutes tops. I never saw him spray our home perimeter, around the windows or the eves.

I walk outside and saw no moisture around any of these areas. He didn't spray anything and then just left. I am very angry how I was treated. I called the main branch and filed a complaint.

They said he entered into the computer that he completed the service. I said he is lying. There is no way. We pay $160 every three months, and this is how we are treated?

The manager said they will file the complaint and send another tech out tomorrow to redo the job.

I scheduled a time when I would be home from work, and I will physically watch them to make sure the job is done right. Beware that they may be scamming other customers as well.

here's your warning, do not use orkin. they may have been a number one company once, but all they do now is try to push to get you into a monthly plan.

for the first time in our 30 years at our home, we started having an ant problem. we called orkin for a single application, which they said would take care of the ants. they did the application and said if we saw anything within a month we could call and they would repeat the application. we saw more ants a couple of weeks later and called.

they did a second application. about a week and a half after the second application, the ants were back inside and outside the house. they came back and the guy treated outside the house and just left. never came back inside.

i complained to orkin and got a call from a guy who then tried to guilt trip me on the phone about how much of their own money they were spending on our job and how they were nice enough to come out for the third application. imagine, they did three applications when they told me one would do, i paid to have the pest eradicated, but they were being nice by coming out again spending their money. but (here's where the other shoe drops) if i wanted to sign up for a monthly service, they would be happy to do it. that's their goal, folks.

they are not going to fix your problem up front because then they can't make more money. they are going to do a half-assed job and then claim you need a $90 a month service. it's all a scam in my opinion and my recommendation is run away from these shysters as fast as you can. note that on their website, you can't leave a review.

their customer testimonials are hand-picked to make them look good. they wouldn't dare allow customers to post real-time and let everyone see what they really do.