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Orkin - Such a SCAM! There is absolutely no excuse for a company to send a tech (on the first scheduled inspection after a contract signing) with absolutely NO information on where the bait traps were laid by the salesperson, OR on the pest issues of the homeowner!

Literally, the tech walked in empty handed and asked me where the traps were! After I sent him packing, I called the local sales office in Hagerstown, MD, spoke to the manager Chris, who assured me that it was indeed unprofessional for the tech to not have any info, and agreed to email me a list of trap locations and a confirmation of cancellation. INTEAD, he had the salesperson call me FOUR times in one morning trying to schedule a time to come out and see me. It seems they have no idea where they placed the bait traps, and he needs to come in to remove them.

And to add insult to injury, when I called the Corporate Consumer line, explaining that I was having problems with my local office, they transferred me to the local office! Where of course, the manager totally recanted on our last conversation and said "we don't take notes on where we place traps". A HA! Negligent AND Unprofessional.

WHAT A SCAM! For shame Orkin

Reason of review: Poor customer service.

Monetary Loss: $147.

Preferred solution: Full refund.

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