Orkin can't control fleas or honor guarantee
I had a flea problem in my house. I had used store bought foggers before and had great success with them, but this time, I wanted less hassle, so I called the pros. Big mistake.
I began to get a little nervous when I kept being told by Orkin that there was no product on the market that would take care of the flea eggs. I knew from my previous experience that one application of the foggers had eradicated the fleas last time, but I still had Orkin come out to treat my house.
The tech came on a Wednesday. On Saturday, I saw live fleas in my house. Actually, I saw AND WAS BITTEN by live fleas. I called customer service on Sunday.
The told the rep my problem and she told me that someone would call in 48 hours. Um. I'm being bitten by fleas. 48 hours? I drove to the store and bought the foggers and fogged my house.
Monday, I called Orkin again. I didn't want them to treat again. (Cause.. ya know.. their stuff didn't work...) I just wanted my money back for the failed application. Rep told me someone would call in 48 hours. No call.
Called Orkin again on Wednesday. I complained about the lack of return calls and, the rep got a manager on the line. Now I had Manager Alice. This woman was a complete waste of good oxygen. She told me that it would take ten days for their product to work, and since I had already fogged, how did they know the dead bugs weren't a result of their chemical?
Ten days to kill fleas?? Alice was ridiculous and rude.
I am out the $185 from their useless application that they won't refund. More importantly, I am out the time and energy from dealing with horrible customer service. Never again.
As a final note... I have not seen a flea since I fogged.
Review about: Orkin Customer Care.