Orkin
Reviews and Complaints

Orkin has been servicing my house for the last 3 years and on different occasions I asked them regarding RAT problems. 2 months ago, brand-new Cadillac CT5 with less than 8K miles was parked down on my driveway by my garage & in 3 days' time RATS had chewed on every cable in the engine at 20K damage.

My insurance did cover 19K & $1,000 was the deductible. I hold Orkin company responsible for the lack of attention to the issue and hold accountable for the deductible.

The company does not stand up to their word and the contact you paid for with them. They make appointments and don't show up.

They lie to customers and say they called and left messages which they never called. If you have an appointment why would I have to call them to see why they never showed up.

Never use Orkin if you have any problems with Pest. I paid over $8,700.00 and I am still having the same problems.never to use orkin

Called on 01/03/25 for mouse problem in house. I am new customer.

Appointment was supposed to be between 8am to 10am on 01/04/25. As of noon, no one has showed up. Upon calling costumer service said technician would arrive in 30-45 minutes. Unacceptable.

I canceled the appointment and as well as my account.

Orkin just lost a new costumer. Totally unreliable.

I was employed for 38 years with a family-owned company, which was sold to Orkin, where I worked for 2 years and then quit. My previous customers were not happy, complaining to me about having more problems without seeing any results.

My Orkin team was using the cheapest materials.

My sister's Orkin technician treated a hornets' nest twice, after which my brother-in-law took care of it. They charge more for less time devoted to service.

There were FIVE consecutive no-shows for my appointments. No phone call, no explanation was given.

I had to call to find out what happened EACH TIME. So, that was 15 hours wasted of my personal time because New Hyde Park, NY branch was too incompetent to take care of their long term customers. I was with Orkin since 2016-****.

They need a complete overhaul of all personnel. That branch is a disgrace to Orkin and all of them should be fired including the Branch Manager, Shawn Harkness.

An Orkin driver almost ran me off the road on HWY 220 around 3:30 on 10/17/2024. The car number was 23813.

When I caught up to him, he was texting on his phone. That's unacceptable.

I have had three instances with Orkin that they will text me with a two hour window of service time for my home treatment and no one showed up in that time frame. When I call customer service to complain, I only get excuses, but no resolution.

I have asked to speak with management and have been promised a return call each time and never getting that call.

My time is also valuable and I don't appreciate sitting home waiting for someone to show up and they don't, no phone calls, just nothing. I do not recommend.

Cruel and not what you would expect from a renowned and trusted pest control company. Shame on you all!

The manager, Lela, was very rude when I called to schedule my normal service. The customer service was disrespectful.

Hello, my name is Hafiza. I am an established customer with Orkins.

I am not happy with the service I receive. I called on Friday; the customer representative was kind and told me to call back on Monday to confirm the cancellation. On Monday, I spoke to another customer representative and she hung up the phone on me when I asked her to speak to her supervisor. I do not want to be charged for September service, and so I would like to cancel my service and she told me it's impossible to cancel.

Please call me back to solve this issue. My contact number is 202-631-****.

I sent a mail for termination of service, but you still continued to bill Discover Card Sept 12,2023 to February 12,2024. I have disputed this claim with Discover Card and they reversed the August payment, but you kept on sending recurrent bills for cancelled and NO service provided .

The service was only for initial treatment of the ants.

The service agreement was NOT marked on service frequency and I did NOT sign the customer agreement for credit card payment authorization. I expect a full refund of $437.50 ($62.50 x 7 months)

Do not contact me anymore. Orkin is a joke.

Orkin has incompetent people who do not care about customers. They also will lie to the customers. A customer asked to speak to the area manager but he is never there. The customer asked for the corporate phone number, but the local branch said they did not have the corporate phone number.

I have had Orkin service for over 20 years.

I will never use them again. I will give Orkin some free advertisement.