Anonymous
map-marker Washington Court House, Ohio

Extremely poor customer service and knowledge on product services.

Highly disappointed in the customer service I received with branch #583 specifically customer service agent Kimberly. She was rude unprofessional and showed no compassion for customers.

They dont provide great service still having the same issues I have when I paid over 1500 for a service. Reached out to Alex who is apparently branch manager waiting for a call back. No one should pay the amount of money to still be presented with the same issues. Along with a pest control they do absolutely nothing for was also charged one month for someone to literally never even come.

No knock in the door(we have cameras on every angle of house) no call just a 100 some dollar charge for absolutely no service which we had canceled prior to that month.

This company is all about getting their money but not actually helping customers. So disappointed.

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User's recommendation: My advice would be to use a different company. Perhaps a small company who cares about their customers.

John K Ysr

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Verified Reviewer
| map-marker Orlando, Florida

Very poor results after Orkin Termite treatment

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Had Orkin Pest control service treat my home ( Home built in 2019 ) for termites in Florida (Orlando area). Spent thousands of dollars only to see termite infestation inside of the home in less than 7 months from treatment. Not sure what sort of Termite treatment they used. Very disappointed with the performance.
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Loss:
$3000
Pros:
  • No pros
Cons:
  • Ineffective treatment after spending 3000 dollars

Preferred solution: nothing

User's recommendation: Avoid the company if you can

Anonymous
map-marker Mableton, Georgia

As of last month or February this year, I’ve always paid on due date by phone by call number on bill. My name is Deborah A. McClendon account #111161****

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On the due date I called 2 to maybe 3 times and was unable to reach customer service, Never had issues paying bill on due date. I had a horrible time getting results through customer service opted to call, waited, then it automatically put me in to be called back (which I did not want) tried email.

Received a response on following instructions. That did not work the only choice I had was pay through my bank. Today, I tried customer service and I did get a call back. I spoke to customer service Chris Brown.

He patiently explained that calling in as previously done was no longer available. He gave me the website on how I can pay online. I commend him for taking his time to assure me that my account was up to date. My issue with Rollins is as a customer I did not receive the change with payment.

Mr Brown said that my e-mail was incorrect with one letter.

He apologized to me. I hope this new system gets better.

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Anonymous
map-marker Waterbury, Connecticut

Not happy with the half *** service I am receiving

After Heath came he said he would be bringing his supervisor with him to look into tge mice problem more thoroughly. I think he is a great tech and prefer he continues to come to my house to fet me mice free. He said the office was going to send someone else. I do not want Orkin to change the tech. Please listen to me he is committed to getting this problem resolved.So again please do not send someone different.
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User's recommendation: We will have to see if you resolve my mouse problem

Anonymous
map-marker Atlanta, Georgia

Complaint about your af

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I called Orkin to complain about one of the ads it is running. ( the one where a man is talking to a pest control professional when a woman, presumably his wife, appears and says very confrontationally, "I told you to talk to a pest control professional" . He answered "I am" and she says, in a very scolding way "Orkin") Someone was to call me back about this. Instead I received a call from a man trying to reach Orkin. What is going on?
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Lindsey T Abv

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Verified Reviewer

Unsatisfied Customer

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We had a technician come out to treat our home. They performed an extremely insufficient job and the bugs are still in our house. According to another inspector from a different company, they stated there is no way they did the job they said they would or what was paid for.
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Loss:
$3100
Cons:
  • Horriable service manager
  • Incomplete job

Preferred solution: Full refund

User's recommendation: DO NOT USE THEM

Cindi Kfd
map-marker Decatur, Georgia

Customer Service with Agent on phone call for yrly appt

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01/16/23... 8:14am I called 770 451 **** to schedule yrly appt with agt. Patsy. I had questions because inspector Hunter did NOT reply to e-mail sent 1/13. Patsy not only had lots of background noise from the TV but was rushing as if she had " somewhere to go or hot pots on the stove" She rudely said , "I have other call waiting...& will have Hunter call you back". I've been a customer with Orkin since 1993 & Orkin should be aware of this rudeness from their employees.
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Ronald R Kdw

W2 form

Hello my name is Ronald Romero , I worked for you in octubre 2022 only for 1 month because I have to move to another state, so I want to know if you sent by email the w2 form ? Or by USPS? Because I don’t have already the adress change in USPS! Thx , that’s the only document that left to do my taxes thx I appreciate any help with that
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Mary L Nmf

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Verified Reviewer

.y service never was completed.

I had bed bugs. I called you, orkin thinking your the best.

Right.? A bug technologist came and yes i had bugs . Discuss from money to what condist of service etc... He gave me a paper telling me of a few things i had to do before it could.

be sprayed. I asked Travis when the next date would be. He said oh sonetime next week. Ok i did what i was supose to do.

I call because no one called me and no email why you guys wanted my email and never used it. So i m talking to a lady who knows nothing . Cause i have to hang up and wait till they call me back. Ok its been a week since the 1st visit.

Ok 24 hours goes by i call again this time im pist. And the lady called me back right away. Set up an apointment a week later i planned everything out for that day dog had to be kenneled because i work during the . Time we had to stay out of home.

The guy arrived to like i was told. I explained everything to Rome that i did everything on the sheets about bedbugs and i did mentioned i was being sprayed forbed bugs.. 8 hours later i gethome, nothing was done. Next day i called and i was mad.

Because 3 weeks and im still living with bed bugs. Same day service ? Any way again i had to call ,put on hold , listen tohow great you are. I explained to her , then she tells me that they sprayed for spiders.

And charged me. I was pist i saidi have bed bugs there was nomistake i heard travis tell them over the phone. I asked to speak to a higher in charge person. I asked her i did not request a spider spray.

And i want my money back. She said well letme tell them and theyll call you back.nope i demanded they callmebacknow. And the lady was rude saying i dont know ifyou can get a refund and there busy.! I said they better call right back.

Yes she called right back. Again i had to raisemyvoice. And i got the responce back. She was not aplogetic.

Would not discuss the problem. She said it would be 5 days and ill get my refund. Ok. We got it settled.

I calm down and she said your scheduled 2 weeks . Mind you its been almost 4 weeks and im still living in my kitchen with bugs. I told her dont you think that this is an emergency? Iasked for a sooner date.

After awhile on the phone waiting so she could contact the bedbug guy. So i got a week away appt. 4 weeks from the 1st apt. The guy came and was very informative very nice and had no problem..

i asked him when are you coming for the 2nd spray . He said a week. So i waited for a call or something to let me know of an appt. A week later i call again.

Which was last minday. Same thing theyll call you back. From my experience with nit getting phone callls back. I pressed will it be today .

She said it take s 24 hours or 48 is the time they need. Well guess what i am still waiting for that call. I want my money back. If im having all this problem s with you.

How can i beleive my spray was a good completed service. Im still waiting. I felt judjed, i had none of the customer service you talk about. I had to live with those bugs longer than i should have.

And i was treated awful. Besides it hurt my feelings. I paid 700. Dollars for this crapy.service.

i want something done. And im tired of texting . No one will talk to me on phone( a person higher up than the phone ladies. Ive asked and called a few times and no one would respond.

. Please do not judge me on my punctuation and this non professional letter.

Im just tired of writting over and over. Im nit a text person ,but this was my only way to get someone to hear me!

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Preferred solution: Full refund

Lance R Qsu

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Verified Reviewer
| map-marker Lafayette, Louisiana

Complaint

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If youre looking for pest control, DO NOT use Orkinthats the main point of this post and if you care to read on Ill explain why. Weve lived in Bossier City LA for 11 years now and have never had a pest problem.

I always sprayed my yard with Cutter Backyard Bug Control and used ORTHO Home Defense around the perimeter of the house, all openings and inside. I guess I just got lazy and decided to throw away $30 per month and use Orkin Professional services instead of my own tried and true methods. We signed up for Orkins pest control exactly 1 year ago and last month (July 2022) we had an ant and wasp problem. Orkin initially came out (August 2021) and sprayed the interior and perimeter of the home and then returned on a quarterly basis to treat the perimeter of the home with the guarantee if we ran into any pest problems they would come out and spot treat for free.

We called them the 1st part of July 2022 and informed them we had a bunch of ants around our kitchen sink. Orkin responded and put some ant bait around the sink area and told us to leave them alone and not do anything for a week and let the ants take the poison to kill the colony. After a week we still had ants, Orkin returned and put down more ant bait and didnt do anything for another week. We called and complained once again that we had ants and now wasps in our home, the Orkin technician immediately respond and put down 3 different baits all around our kitchen area and we had to wait another week.

Now eventually a person gets tired of calling and complaining about the same thing and begins to wonder if this is worth the $30 per month for these professional services and elevates the issue higher in the chain of Orkin command. So far, the best excuse Ive been given for the ant problem is Well its hot outside and theyre trying to get in where its cool. Now, I cant exactly blame the ants for that but again living in LA for 11 years it gets hot every summer and weve never had a problem before the Orkin Pest Control Professionals took over. I called Orkin and let them know I will be discontinuing my service agreement with them.

Naturally they asked why so I explained and the representative asked if Id mind if a manager contacted me, I said Id love to speak with a manager. A manager calls me back and I explained the situation to him. He informed me that he is the regional manager and would be in Natchitoches LA (about 60 miles away) on 9 August and he would drive up to assess the situation for himself if that would be OK. Absolutely perfect, maybe now something we will get doneNOPEwe set up a time that day for between 3 and 4 pm for him to come.

I took off work an hour early to meet him at the home and what do I get A NO SHOW, no call, no notification whatsoever. I again call Orkin and tell them to immediately ensure my service is canceled and I request a manager to call meWELL, that never happened so here I am writing this complaint to email whoever I can find at Orkin, plaster to my 1200+ friends on Facebook, post on our neighborhood Facebook page to 900 households and let the couple of hundred folks that I work with on Barksdale Air Force Base know about Orkins Professional Services.

I will no longer be BUGGING Orkin about this and will battle these tiny creatures myself or use another service provider. Yall have a great day!

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Loss:
$500

Preferred solution: Apology

User's recommendation: DON'T Hire Them

Shikha Wyf

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Verified Reviewer
| map-marker Portsmouth, New Hampshire

NEVER SHOWED UP FOR APPOINTMENT TWICE

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If I could give a no star rating I would have. Very unprofessional. Never showed up for any of the scheduled appointments. Called customer service, useless. One time I was supposed to get a phone call to set up another appointment. NEVER CALLED BACK. Second dealing waste of breath. Left me on hold for 10min. Talked to two different managers and they past me onto another people. No reason for not showing up. I was guaranteed the second time they would show up. Horrible treatment considering Im still sitting in a place filled with biting bugs. Very serious problem
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User's recommendation: GO THROUGH ANOTHER COMPANY. NOT WORTH THE HEADACHE.

Shikha Wyf

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Verified Reviewer
| map-marker Portsmouth, New Hampshire

NEVER SHOWED UP TWICE

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Very unprofessional. Never showed up for any of the scheduled appointments. Called customer service, useless. One time I was supposed to get a phone call to set up another appointment. NEVER CALLED BACK. Second dealing waste of breath. Left me on hold for 10min. Talked to two different managers and they past me onto another people. No reason for not showing up. I was guaranteed the second time they would show up. Horrible treatment considering Im still sitting in a place filled with biting bugs. Very serious problem
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User's recommendation: Never use this service again. Customer service rude, passed you around to different departments and left on hold for 10 minutes

Mary L Nmf

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Verified Reviewer
| map-marker Lincoln, Nebraska

Unhappy customer

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I had a bed bug problem. I called ,orkin thinking there the best.

We set up an Ppointment. Which my firrst spray. 2 weeks. I had to wait.

Living in my kitchen. Then the y arrived on the date.( mind you the list of things i had to do before they came. Which i did. ) they came and sprayed for spiders.

Even tho i talk to rome about my bedbugs

I left thinking ok heres my first spray. I get home and thats when i called and they said spiders. So i asked for another appt. 2 weeks was the soonest.

( they charged my card) i had to tell her i dont want to live witjh these bugs another 2 weeks. So i did get scheduled earlier. They did not care. Was not aplogetic.

And they always have to call you back. Not knowing when theyll be in touch. So finally i hot my 1st spray 3 weeks later from the day the orkin tech was here. He was a very nice .an did what he did.

I asked him when my 2nd spray. He did not know. So i kept an eye out on my emails. Ok again i called toda y.

Asked about it of course the lady that answered new nothing about it. And put me thru to another person. Which they did not answer. So they said thell call you back.

I asked when .24 hours. So here i am waiting again for an answer. I told her i was unhappy. And she could not direct me to aperson that took care of that.

I paid 700. For the service. I was ignored. Nobody wanted to hear me.

And no one cared about my situation. Im pist and sad. Not only the money but orkin made me feel disappointed.and yes hurt my feeling. So here i wait.

I know you were rude. I also beleive if thats the way you treated me how do i know i was given a proper service at my home. Im sorry if my writing isnt a proper letter. I do beleive that some money should be refunded or all of it.

Be cause i do not feel i was given a good service.

Like you have that recording while we wait for help. Mary lisev

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Frieda L Ulc

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Verified Reviewer
| map-marker Rockford, Illinois

Did not help

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My daughter (21 high functioning autistic.) against my wishes called orkin for a bug problem. She thought it was going to be 1 and done. Well the manipulated her into mosquito and inside service. Inside service caused more bugs which they said was normal. mosquito we get free spray from city. I tried canceling they would not let me I have to literally tell them to go away when they get here. So of course I then owe as if they did anything.
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Loss:
$400
Cons:
  • Are a con

Preferred solution: Full refund

User's recommendation: Shop around

Leary Fyx
map-marker Bellevue, Iowa

Orkin disappointing

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My wife and I paid over $8000 for Orkin to get rid of our bat and squirrel problem. Bats were living in the attic and squirrels were getting inside the porch roof and living there.

Orkin came out to our house and gave us a long speech on how they would get rid of our pests. They also put in gutter guards, which was part of the $8000 bill. They patched or covered the holes that the squirrels were entering, but the squirrels were determined to get back in and were able to do so. I ended up getting rid of the squirrels by buying a trap and catching them.

I released them into a state park nearby. The bats continue to live in our attic, where they drop their crap all over the floor. They claim they covered up holes bats were getting in and many were caught using glue traps, but its been a year and the bats remain. I complain to Orkin about this and they said we werent guaranteed to have the bats completely disappear.

Also, we have a big house and they claim they can only go so high on a ladder in order to plug bat holes. Funny, they never told me this when I signed the contract. What a disappointment Orkin is. They initially spend much time with you when they first come out to the house, but once you sign the contract you never hear from them again.

They shouldve been the ones calling me and checking up on whether or not their service was doing as claimed. Instead, I had to continually call them over a years time to let them know I still had bats. Their common excuse was they didnt have enough help. I went to their office during the day and they were always closed.

I would never choose Orkin again.

They are too expensive and unreliable. I feel like I was ripped off.

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Preferred solution: I would like them to get rid of my bats.