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1.3 Based on 43 reviews
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We called and set up an appt with Orkin through the 1-800 number. They said they would be at our house between 11-1pm the next day. I called them at 215pm because no one showed up at our house and no one called. After being on hold, I was told the technician would be calling me shortly. As of 5pm i still have not heard from the technician or the company. The Worst customer service ever. A whole day wasted waiting around for nothing. Read more

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  • From mobile
  • Jul 07
  • #878208

This company have horrible customer service. They came out today walked around and said is there any way to reschedule . There service is not effective.

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Orkin totally sucks the big one. Their customer service absolutely sucks big time. I tried to get them to come to my house for two days and in that time ended up talking to a total of 8 people. They kept transferring me and I had to keep giving my info over and over. Then when I called to find out where the tech was that hadn't shown up they could not FIND him. So I said screw this and hung up on them. They are total bozos and do not have clue... Read more

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We had a rep come out for termites, mice, ants,spiders, and bees. The rep told me I could take back all the poison I bought at Menards because I would not need them anymore. Our home and yard would be pest free. Have been told after we signed a year contract that they don't treat the yard ONLY the house. The guy came out and told me they can't spray the entire house arbitrarily. We were told the termite traps would be checked once every month... Read more

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I have Orkin at work to treat and inspect the building. Let me just say that since they take over we have an infestacion of German roaches, ants and spiders all over the place. When they take the building they take it impeccable with no pest problem. Very few times I or my coworkers see a roach. The pest control we just to have were on top of everything. Now I can't leave my lunch bag in the locker not even in the comon refrigerator.... Read more

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  • From mobile
  • May 24
  • #853523

Orkin in Hattiesburg ms cancelled my account.....now I'm having problems getting a refund. They did 1 service and each time after that it was a problem. 2 MANY EXCUSES. This was a mistake for choosing orkin.

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  • From mobile
  • May 24
  • #853473

I had a bad experience with orkin. Bad customers service. I've been trying to reschedule for over a month. They arrived 20 minutes early and did not call. They knocked once before leaving.

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Called 800 number to ask about a service call to treat outdoor wasps. Phone rep refused to schedule a service call. Tried to sell me a full service contract to treat inside and out. Promised to kill our bedbugs, spiders and rodents. I don't have any of those problems. He pushed hard for a monthly service to treat pests I don't have. Was still talking as I was hanging up. I have a local company taking care of the problem now. Orkin will never see... Read more

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After providing me with a letter stating that there is no termite activity, a second inspector comes out to inspect the newer addition to my house that is on a different bond. Thankfully he is confused and reinspects the original house and tells me I have a termite issue. So a complete different finding. Then the fun begins....no you do not have a repair bond and just re-treatment and oh....we don't have the paperwork to prove what we are... Read more

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I bought a previously owned home. Previous owners had an orkin termite control contract. During closing inspection termite evidence was found by 3rd party inspector but no live termites. Orkin argued findings but ultimately the seller ended up paying for a full retreat by orkin. I tried to assume the contract after closing. I got the run around for weeks, spoke to several different reps. Bottom line is orkin would not assume the contract for a... Read more

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